Refund policy

Return Policy

At Maison Châtel-Argent, we want you to be completely satisfied with your purchase. If for any reason you are not, we gladly accept returns under the following conditions:

1. Return Period:
   You have the right to return any item within 14 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.
   
2. How to Return:
   To initiate a return, please contact our customer service team at support@maisonchatelargent.com with your order number and reason for return. We will provide you with instructions on how to send your item back to us.
   
3. Return Shipping:
   Customers are responsible for the cost of return shipping. Please ensure the item is packaged securely and sent via a traceable shipping service. We cannot be held responsible for items that are lost or damaged during return transit.
   
4. Refund Process:
   Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
   
5. Exchanges:
   We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@maisonchatelargent.com
   
6. Return Address:
   Please send us an email below support@maisonchatelargent.com